Terms of service

Version and scope

Version: September 21, 2026. These Terms apply when incorporated into an order accepted by your organization and Soffyt. The start date is stated in that order. Existing subscriptions remain governed by the version accepted for that subscription, subject to the changes process in Section 18.

1. The agreement and who can accept it

These Terms of Service are between Soffyt LLC, doing business as Soffyt (Soffyt, we, or us), and the business or organization identified in an accepted order (Customer or you). An order is a written or electronic subscription order accepted by both parties that identifies the Customer, plan, fees, subscription period, and this version of the Terms. The agreement begins on the start date in that order. A person accepting for Customer represents that they have authority to bind it. Browsing the website, requesting a demo, or joining a marketing list does not create a paid subscription.

• These Terms, the September 21, 2026 version of the Acceptable Use Policy, and the accepted order form the agreement. An order controls an express conflict about its commercial terms. These Terms control any conflict with the Acceptable Use Policy. A separately executed data processing agreement controls an express conflict about processing personal information.
• A separately signed agreement that expressly replaces these Terms continues to govern that subscription. A purchase-order form or vendor portal cannot add terms unless Soffyt expressly agrees to them in writing.

2. Access, users, and company administration

During the subscription, Soffyt grants Customer a limited, nonexclusive right for its authorized users to access the purchased service for Customer’s business operations. Customer is responsible for its users’ activities, accurate account information, access permissions, and keeping credentials secure. Each user must use their own account; purchased seats may be reassigned when a person’s role changes, but may not be shared to avoid seat charges. Customer must promptly remove access when it is no longer authorized and report suspected compromise to support@soffyt.com.

• Customer authorizes its designated administrators to manage the workspace, invite or remove users, configure connections, and control access to organization records. An administrator must have separate authority to approve purchases or other contractual changes.
• Users must be at least 16. Users under 18 also need parent or guardian permission and organization authorization, as described in the privacy policy. User eligibility does not by itself give someone authority to enter a subscription agreement.
• Customer portal access allows Customer’s contacts to use the supported functions Customer shares with them. It does not make Soffyt a party to Customer’s construction, service, or payment agreements.

3. Plans, orders, and fees

The accepted order identifies the plan, purchased seats, any add-ons, usage limits, billing frequency, currency, and applicable fees. Unless the order states otherwise, prices are in U.S. dollars and subscription fees are payable in advance for each monthly or annual period. Annual service is a full-year subscription paid upfront, not a monthly installment plan. Customer pays applicable transaction taxes, excluding taxes on Soffyt’s income. Soffyt will identify applicable taxes and separately agreed charges on the order or invoice.

• Charges for payment processing or other third-party services are separate where disclosed. Additional service or usage charges require a disclosed rate or an agreed quote before they are incurred; an undefined usage threshold does not authorize an arbitrary fee.
• The order or accepted change must state the cost and effective date of added seats or upgrades. Unless expressly agreed otherwise, reductions and downgrades take effect at the next renewal, with no credit for the current period. Removing a user’s access does not itself cancel a purchased seat or the subscription.
• Customer must raise a suspected billing error promptly at hello@soffyt.com. The parties will work in good faith to resolve it, and Customer remains responsible for undisputed amounts. Invoice due dates and any authorized automatic payment method must be disclosed in the order.

4. Renewal and price changes

A subscription automatically renews for the same monthly or annual period only if the accepted order expressly provides for automatic renewal and Customer affirmatively accepts that arrangement. Otherwise, it ends at the end of the agreed period unless both parties accept a renewal. An automatically renewing subscription continues until either party gives notice of nonrenewal before the next renewal date. Soffyt will disclose renewal timing, charges, and cancellation instructions with the order and provide any notices required by applicable law.

• Soffyt may change subscription prices for a future renewal by giving at least 30 days’ advance notice. A price change does not alter a period already purchased. Customer may cancel the renewal before the new price applies.
• If sufficient notice is not provided before an automatic renewal, that renewal retains the previous price. Where applicable law requires additional consent, notices, or a different notice schedule, Soffyt will satisfy those requirements before applying the change.

5. Cancellation and refunds

An authorized Customer representative may cancel renewal by emailing hello@soffyt.com with the company name and subscription details, or through an available subscription cancellation control. A request received before the renewal date stops the next renewal; a later acknowledgment by Soffyt does not change the request’s receipt date. Soffyt may verify the requester’s authority without using that verification to defeat a timely request. Access continues through the paid period unless Customer requests earlier closure or the agreement is terminated under Section 13.

• Except as stated in these Terms, an accepted order, or applicable law, subscription fees are nonrefundable and partial periods, unused seats, or early voluntary closure do not receive a prorated refund.
• Customer receives a prorated refund of prepaid fees for the unused period if Customer terminates for Soffyt’s uncured material breach under Section 13 or Soffyt permanently discontinues the purchased service before the paid period ends. Billing errors and charges made after a timely effective cancellation will be corrected.
• Deleting a login, disconnecting an integration, or stopping use does not cancel the organization’s subscription. Cancellation of billing and deletion of organization data are separate requests.

6. Your data and our limited permission to use it

Customer and its licensors retain their rights in information, files, messages, templates, and other content submitted to the service (Customer Data). Customer grants Soffyt permission to host, copy, transmit, display, and otherwise process Customer Data only as necessary to provide and secure the service, carry out authorized instructions, meet legal obligations, and exercise rights under this agreement. This permission does not transfer ownership or permit Soffyt to sell Customer Data or use it to train general-purpose AI models.

• Customer is responsible for the accuracy and lawfulness of Customer Data, the rights needed to provide it, required notices and permissions, and instructions given through users and integrations. Customer must use appropriate access controls and review records before sharing them externally.
• Soffyt’s use of personal information is described in the privacy policy and any executed data processing agreement. Customer generally determines the purposes for processing its organization records. These Terms do not replace a data processing agreement where one is required.
• Google user data remains subject to the applicable Google API user-data and Limited Use requirements described in the privacy policy. No general permission in these Terms expands a connected provider’s authorized scope or overrides those restrictions.

7. Confidentiality and security

Each party will protect the other’s nonpublic business, technical, and customer information disclosed in connection with the agreement with reasonable care, use it only to perform or enforce the agreement, and disclose it only to personnel, advisers, or providers who need it for that purpose and are bound by appropriate confidentiality duties. Customer Data is Customer’s confidential information. Each party remains responsible for its recipients’ compliance with these duties.

• These duties do not cover information that becomes public without a breach, was already lawfully known, is lawfully obtained from another source without a duty of confidentiality, or is independently developed. A party compelled to disclose information by law may do so, limiting disclosure as legally permitted and giving advance notice where lawful.
• Soffyt will maintain reasonable administrative, technical, and organizational safeguards appropriate to the service and comply with its applicable security and incident-notification obligations. No system can guarantee that every misuse or interruption will be prevented. Any specific security schedule or service commitment must be agreed in writing.

8. Responsible use

Customer must use the service lawfully and within its purchased scope. Customer must not, and must not allow users to, misuse another person’s information, infringe intellectual property rights, send unlawful or deceptive communications, upload malicious code, bypass authentication or access controls, access another organization’s records without permission, or intentionally disrupt the service. Customer must not resell access or circumvent plan limits. Reverse engineering is prohibited except to the extent applicable law permits it despite this restriction.

• The service is intended for contractor business operations. Do not use it for emergency response or safety-critical decisions. Do not submit full payment-card numbers, card security codes, credentials belonging to others, or information requiring a specialized regulated service that Soffyt has not expressly agreed to provide.
• Customer remains responsible for its employment, monitoring, construction, licensing, tax, and recordkeeping obligations and for lawful instructions to workers and customers. Product features do not themselves supply required consent, professional advice, or legal approval.
• Report suspected misuse to support@soffyt.com with enough information to investigate, without sending passwords or unnecessary sensitive records.

9. Integrations and customer payments

Customer chooses whether to authorize optional third-party connections. Those providers’ terms govern their services, and Customer is responsible for the accounts and permissions it authorizes. Soffyt’s obligations for its own service and providers remain in effect. Provider changes, restrictions, or outages may affect a connection; the availability of a particular integration is not guaranteed unless an accepted order expressly says otherwise.

• Customer’s collection of payments for contractor work is separate from payment of Soffyt subscription fees. Customer is responsible for its customer contracts, invoices, refunds, disputes, taxes, and provider obligations. An online payment feature does not guarantee settlement or collection.
• Disconnecting a connection stops future authorized access through that connection but does not automatically delete retained records, published documents, or files held by the provider. Data requests follow Section 14 and the privacy policy.

10. Product ownership and professional responsibilities

Soffyt and its licensors retain ownership of the service, software, design, and documentation, excluding Customer Data. No rights are granted except those expressly stated. Customer may use provided documentation for its authorized use of the service. Customer may voluntarily provide feedback, which Soffyt may use without payment or obligation; that permission does not authorize disclosure of Customer Data or confidential information.

• Customer must review quotes, contracts, signatures, calculations, imported records, schedules, reports, and automated actions before relying on or sharing them. Soffyt does not provide legal, tax, accounting, engineering, payroll, or construction advice or act as Customer’s contractor or employer.
• Customer is responsible for selecting and retaining suitable forms, obtaining required notices and signatures, and confirming that a document or workflow is appropriate for its trade and jurisdiction. Availability of electronic signing does not guarantee the enforceability of every document.

11. Support, changes, and service performance

Support requests may be submitted to support@soffyt.com. A guaranteed response time, uptime percentage, restoration time, dedicated support arrangement, or service credit applies only if expressly included in an accepted order. Soffyt will use commercially reasonable efforts to provide the purchased service substantially in accordance with its applicable documentation and to correct a reproducible material failure reported by Customer.

• Soffyt may maintain, update, and improve the service. Soffyt will give reasonable advance notice of a material reduction in purchased functionality where practicable. If a reduction materially prevents the agreed use, Customer may invoke the material-breach remedy in Section 13.
• Previews, roadmap items, and features identified as planned or in development are not part of the purchased service unless an accepted order expressly includes them. Customer’s purchase is not contingent on an uncommitted future feature.
• A trial or pilot must have agreed scope and duration. It does not convert to a paid subscription without acceptance of the price and payment terms. Test or preview functions may change; any permission to use real data must follow the agreed pilot conditions.

12. Suspension

Soffyt may suspend affected access when reasonably necessary to address a material security threat, unlawful use, material breach, or a legal requirement. For overdue undisputed fees, Soffyt will give written notice and at least 10 days to pay before suspension. For other remediable issues, Soffyt will give notice and a reasonable opportunity to resolve the issue unless immediate action is necessary to prevent harm or comply with law.

• Soffyt will limit suspension to the affected users or functions where reasonably practicable, explain the reason when lawful, and restore access after the issue is resolved. Suspension does not itself terminate the subscription or erase Customer Data.

13. Termination

Either party may terminate for the other party’s material breach if it remains uncured 30 days after written notice describing the breach. A party may terminate sooner if the breach cannot be cured or continued performance would be unlawful. Nonrenewal and voluntary cancellation follow Sections 4 and 5. When the agreement ends, service access ends, subject to any separately agreed data-exit arrangement, and outstanding amounts for service already provided remain payable.

• Refunds follow Section 5. Termination does not remove rights or obligations that arose before termination. Provisions concerning ownership, confidentiality, accrued payments, data handling, liability, disputes, and other matters intended to survive will survive as needed to give them effect.

14. Copies of your data and account closure

Customer should retain copies of essential business records and request any needed exports before its subscription ends. An authorized representative may contact privacy@soffyt.com to request copies, deletion, or workspace closure. Soffyt will verify authority and coordinate the scope, available format, and timing with Customer. Requests may require manual assistance. Any charge for custom migration work must be disclosed and accepted in advance; it does not limit a right that applicable law requires to be provided without charge.

• At the end of the service, Soffyt will return or delete Customer Data in accordance with Customer’s valid instructions, applicable law, the privacy policy, and any executed data processing agreement. There is no general promise of continued application access or a fixed post-termination download window under these Terms.
• Legal holds, required records, and backup lifecycle restrictions may affect deletion. Retained data remains protected, is used only for the purpose justifying retention, and is deleted when that purpose and any required retention end. Archiving, removing a user, and disconnecting an integration are not equivalent to permanent deletion.

15. Warranties and limits of the service

Each party represents that it has authority to enter this agreement. Except for the express commitments in this agreement and rights that cannot lawfully be excluded, the service is provided as available and Soffyt disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement to the extent permitted by law. Soffyt does not warrant uninterrupted or error-free operation, the accuracy of Customer-supplied information, or a particular business outcome. These disclaimers do not cancel Soffyt’s express service, confidentiality, data-protection, or refund obligations.

16. Limits on liability

To the extent permitted by law and subject to the exceptions below, neither party is liable under this agreement for indirect, special, incidental, consequential, exemplary, or punitive damages, including lost profits or business interruption, even if advised that such damages were possible. Each party’s aggregate liability arising from this agreement is limited to the subscription fees paid or payable for the affected service during the 12 months immediately before the event first giving rise to the claim.

• For a party’s breach of confidentiality or data-protection obligations, the aggregate cap is twice that 12-month amount instead of the ordinary cap. Reasonable direct costs of investigating, containing, restoring data after, and making legally required notices about a breach caused by that party are treated as direct damages, subject to that higher cap.
• These exclusions and caps do not limit Customer’s obligation to pay agreed fees, either party’s fraud, willful misconduct or gross negligence, infringement or misappropriation of the other party’s intellectual property, or any liability that cannot lawfully be excluded or limited. The refund obligations in Section 5 are not reduced by these caps.

17. Disputes and governing law

California law governs this agreement, excluding conflict-of-law rules, subject to mandatory protections that applicable law does not allow the parties to waive. Before filing a claim, the parties will attempt in good faith to resolve the dispute through their designated representatives for 30 days after written notice. This does not prevent urgent court relief, require either party to miss a filing deadline, or limit reporting to a regulator. Subject to mandatory law, disputes may be brought in the state courts in Contra Costa County, California, or the federal courts of the Northern District of California, and the parties consent to their exclusive jurisdiction. These Terms do not require private arbitration or waive participation in a class action.

18. Changes, notices, and general provisions

Soffyt will identify the version of the Terms accepted with each order. A material change to these Terms takes effect for Customer only at a renewal following at least 30 days’ advance notice and any required acceptance, or when both parties expressly agree sooner. Customer may decline revised terms by cancelling renewal. Changes do not apply retroactively to an existing dispute or authorize new processing that requires separate consent. If law requires an earlier change, Soffyt will explain the change and effective date and give notice as far in advance as reasonably possible.

• Soffyt may send agreement and service notices to Customer’s designated account or billing contact; Customer must keep that information current. Customer may send contractual notices to hello@soffyt.com or the address below. Legally required service of process follows applicable law.
• Neither party may assign the agreement without the other’s consent, except as part of a merger, reorganization, or sale of substantially all relevant assets where the successor assumes the obligations. An assignment does not expand permission to use Customer Data or remove applicable privacy duties.
• Neither party is responsible for a delay caused by events beyond its reasonable control if it takes reasonable steps to reduce the effect and resume performance. This does not excuse accrued payment obligations, required safeguards, or duties imposed by law.
• The parties are independent contractors. The agreement creates no agency or partnership. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. The accepted order, these Terms, and any expressly incorporated signed agreement are the entire agreement on their subject matter.

19. Contact Soffyt

Soffyt LLC, doing business as Soffyt. 7 Sherburne Hills Rd, Danville, CA 94526, United States. Subscription and contractual questions: hello@soffyt.com. Product support: support@soffyt.com. Privacy, data copies, and deletion requests: privacy@soffyt.com.